Service & Refund/Exchange/Warranty Policies

SERVICE

Our goal is to provide you with fast, accurate and friendly service. To meet these goals, these are our service standards:

1. E-Mails & Phone Calls - All e-mails and phone calls received from 8am to 8pm Eastern time 7 days a week will be responded to within 4 hours. Those received outside these hours will be responded to first thing in the morning. Please note that during the Spring and Summer, all weekend calls and emails will be responded to on Monday.

2. Orders - All orders received by noon Eastern time, Monday to Friday will be shipped the same day. Orders received after this time, on weekends or on holidays, will be shipped the next business day.

REFUNDS, EXCHANGES & WARRANTY

Bigfoot Snowshoes is a brand of Wesellit Ltd. To keep our prices as low as possible, ALL SALES ARE FINAL. While we do not offer refunds, we do have an Exchange option. The Exchange and Warranty Information is shown on the web-site at the bottom of each page. We do not do service work (other than shipping replacement parts) on Products. Please check your order when received. Any discrepancies must be reported to us within 7 days of receiving your item(s). Wesellit Ltd., its suppliers, manufacturers, distributors, agents, officers, and employees will not be held liable under any circumstance for the incidental or consequential loss of damage or injury due to the direct or indirect use, misuse or abuse of the Product(s), including malfunction and negligence. The entire risk as to the performance of or arising from the use of the Product(s) purchased is borne solely by the customer.