Exchange and Warranty Information

Exchange Option

At Bigfoot Snowshoes, we realize that some times, you may order the wrong size or you may have received the wrong size as a gift. We can help fix this for you.

If you have the wrong size, please contact us within 7 days of receiving the snowshoes ( for Christmas gifts, the 7 days starts on Dec 25) and we will help you exchange them for the right size Bigfoot Snowshoes. You will need to return them ( at your expense) unused in the original plastic bags inside the black carry-bag.

Please add a note re the size you want and how to contact you by phone. We will call you once we receive the snowshoes from you. Any additional cost for the new size/model and the return shipping cost will be your responsibility. We will then ship the new replacing snowshoes to you.

Our Warranty is Simple and Clear

For individuals and schools, your new Bigfoot snowshoes and/or poles have a 1 year free parts replacement warranty from WeSellit Ltd. from the date of purchase. Any free items are not covered by a warranty.

The warranty applies to the original buyer and only for personal use on packed or powdered snow, and not in the event of misuse or intentional damage. This warranty is null and void if the snowshoes are used on rocks, bare ground or for ice climbing. The warranty does not cover loss of nuts, bolts, washers, screws on the snowshoes or "baskets" on the poles.

The buyer must return (at their expense) the defective part or snowshoe to WeSellit Ltd. who will send the replacement part or the replacing snowshoe to the buyer. Any costs of repairing the snowshoe(s)/poles are the buyer's responsibility. WeSellit Ltd pays the cost of the return shipping to the buyer.

WeSellit Ltd. reserves the right to use its discretion in approving any warranty claim.

For Associations and Rental Programs

For all sales to associations or rental organizations, Bigfoot snowshoes and Bigfoot poles have a 60-day free parts replacement warranty from WeSellit Ltd. from the date of purchase. Any free items are not covered by the warranty.

The warranty applies to the association or rental program buyer and only for use on packed or powder snow, and not in the event of misuse or intentional damage. This warranty is null and void if the snowshoes are used on rocks, bare ground, pavement or for ice climbing. The warranty does not cover loss of nuts, bolts, washers, screws on the snowshoes or "baskets" on the poles.

The buyer must return (at their expense) the defective part or snowshoe to WeSellit Ltd. who will send the replacement part or the replacing snowshoe to the buyer. Any costs of repairing the snowshoe(s)/pole(s) are the buyer's responsibility. WeSellit Ltd pays the cost of the return shipping to the buyer.

WeSellit Ltd reserves the right to use its discretion in approving any warranty claim.

 

Warranty wording for sales to associations and rental programs as revised on November 22, 2012.

Questions?

Call us toll-free 1-887-888-7426 and speak to one of our representatives today! We are happy to help.